Refund policy

Last updated: November 3, 2026

30-day returns

We accept returns within 30 days of delivery on orders shipped to the United States and Canada.

Condition: items must be new and unused, in their original packaging, with all included pieces (cases, brushes, backing cards, etc.).
Return method: returns are made by mail. Please contact us first so we can send you the return address and instructions. Returns sent without contacting us first can't be processed.
Return shipping: for change-of-mind returns, the customer arranges and pays for return shipping, including the shipping label. We recommend a trackable service, as we can't be responsible for returns lost in transit.
Restocking fee: none.

Damaged, defective or wrong items

Please check your order when it arrives. If an item is damaged, defective or not what you ordered, contact us within 30 days of delivery with your order number and a photo. We'll send a replacement or give you a full refund, and you won't pay any return shipping.

How to start a return

Email us at shenzhenyaminshen@gmail.com, call +1 778-861-5368 or use our contact page with your order number and the item(s) you'd like to return.

Exchanges

We don't offer direct exchanges. To get a different item, return the one you have as described above and place a new order.

Refunds

We'll email you once your return arrives and has been inspected. Approved refunds go back to your original payment method. Your bank or card provider may need a few extra business days to post the refund.